Shipping policy

Where we deliver

We deliver within the United Kingdom.

Delivery costs

Delivery is free on all orders. There is no minimum order value.

Processing time

Orders are processed within 1 to 3 working days. Orders placed on a Friday evening, at the weekend or on a bank holiday may take a little longer.

Delivery time

After dispatch, delivery usually takes 8 to 12 working days.

Where our products come from

To keep our prices fair, we work directly with our suppliers. Our products are shipped from our partners' warehouses in Asia, which is why delivery takes longer than from a UK warehouse. Your parcel is delivered in the UK by a local delivery service.

Customs and import charges

All prices include VAT. You will not be asked to pay any extra customs or import charges on delivery.

Tracking your order

Once your order has been dispatched, we email you a tracking number so you can follow your parcel at any time.

Delayed or lost parcels

When we are very busy, delays can happen. If your tracking has not changed for a long time, or your order has not arrived within the delivery time above, please email us. We will check the status and help you.

Damaged or incorrect items

Please contact us as soon as possible, ideally within 7 days of delivery, with your order number and a photo. You will find the details in our Refund policy.